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SHOPPING & ORDERING
How do I order online?

To purchase a product on our site, click on the item you wish to buy, select the size and quantity required and click 'add to cart'. You can then go back and add additional items to your cart by clicking ‘Continue Shopping’ or alternatively click ‘Place order’. Please note payment can only be made by selecting your Cost Centre.

A tax Invoice will be emailed to you within 24 hours after your order is submitted. This will also be your confirmation email.

If you do not receive a tax invoice or order confirmation via email please contact customer service via orders@zinc.com.au or 1300 190 506 for further assistance.

Note: Your spam filter may be blocking our emails - please check your spam folder & settings on your computer.

How do I change or cancel my order?

If you wish to change or cancel an order after clicking ‘Place Order’, please contact the Merchandise hotline immediately on 1300 190 506.

NOTE: Orders can only be changed or cancelled if they have not yet been dispatched from our warehouse.

What if I require international delivery?

If you require an international delivery, please contact our Customer Service team at orders@zinc.com.au for a quote.

Please note that pricing does not include any duties and taxes that may be applicable to import items into your particular international destination.

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PAYMENT & SECURITY
What payment methods do you accept?

Payment can only be made by selecting your Cost Centre. Payment is to be made online at the time of purchase for all items that have a sell price. Select your cost centre and then click ‘Place Order’.

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RETURNS & EXCHANGES
Can I return my items for a full refund or exchange?

If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice.

[Schweppes] is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.  Our policy under these circumstances is:

You (the customer) are entitled to a refund for items you purchase if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and the price of the item; or

(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would;

and you return the item within a reasonable time after purchase and provide proof of purchase.  If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

Consumers reserve the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item, we are happy to do this for you.

Can I get an Exchange?

Should you wish to exchange the item for an alternative size or colour, please contact the Merchandise hotline on 1300 190 506. Upon exchange approval, you will be required to enclose with your goods a postage-paid, self-addressed bag (Australian residents only).  Please note: all postage costs will be covered by the customer. If the same item is no longer available, a refund will be provided crediting your original method of payment.

Please note that we do not offer exchanges for international customers, however, we will gladly refund your purchase to your original method of payment provided all of the Refund Policy conditions are met.

Please ensure your order #, name, address, phone number and instructions are clearly indicated and send to the address below using Australia Post eparcel (not Express Post).

Att: Asahi/Zinc Returns

Door 4, 83-89 Freight Drive

Somerton VIC 3062

If you have any questions, please email us at orders@zinc.com.au or contact the Merchandise Hotline number on 1300 190 506.

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DELIVERY
Can I get my order delivered to a home or to my PO Box?

Business addresses are preferred but we understand you may be working from home due to COVID-19, therefore delivery to a residential address during this time is accepted. We are unable to deliver to a PO Box as the majority of orders will require a signature on delivery.

How long will my order take to deliver?

Orders received prior to 12 midday AEST will be dispatched same day. Orders received post 12 midday AEST will dispatch next business day. Our warehouse is located in Melbourne and all orders are dispatched on a standard road service.

Delivery transit times* will vary from location to location. For a general guide please see below:

  • Melbourne Metro  Next business day
  • VIC / Sydney / Adelaide  1 - 2 business days
  • Brisbane  2 business days
  • NSW / SA / ACT  2 - 3 business days
  • Hobart /TAS / Perth / Darwin  4 - 5 business days
  • QLD / WA / NT  5 - 7 business days

*Please note above timeframes are a guide only. Whilst we endeavour to ensure orders are delivered in time, we cannot guarantee transit times 100% of the time.

What happens if my order is urgent?

There are alternate freight/air freight methods we can use should you order be urgent. Additional costs will apply. If your order is urgent you must call our customer service team on 1300 190 506.

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